Protect Your Reputation & Win More Bookings
Your online reviews are critical. 63% of travelers are more likely to book hotels that actively respond to feedback. But managing responses across multiple platforms (Expedia, Booking.com, Google, TripAdvisor) takes precious time and consistent effort. Stop letting negative comments tarnish your image or positive ones go unacknowledged. Prosper Hotels offers expert Review Response Management to enhance your reputation, attract more guests, and give you back your valuable time.
Dealing with a constant stream of reviews – especially negative ones – can be frustrating and time-consuming. Inconsistent or delayed responses can damage your brand more than silence. You need a reliable way to protect your online reputation without sacrificing hours each week that could be spent on guests or operations.
63% of travelers said they would be more likely to book a hotel or restaurant if the owner responded to the majority of reviews.
Review Response Management for Hotels
Let our dedicated experts handle the vital task of engaging with your guests online, professionally and promptly. Take full control over your hotel’s reputation.
Reputation Dashboard
Track your progress effortlessly. You get full access to a custom dashboard showing review volume, sentiment trends, and response status.
Review Response
We craft unique, brand-aligned responses to reviews on Google, TripAdvisor, Expedia, and Booking.com – all within a guaranteed 48 hours.
Full Control
We work within parameters you set, ensuring responses align with your hotel’s voice while leveraging our expertise in reputation management best practices.
OTA Optimization
Consistent and appealing listings are crucial. We optimizing your OTA content scores to ensure your information and photography is consistent and correct.
Expedia Group found a 72% chance that a customer will place guest ratings higher than a hotel brand name.
Ready to Effortlessly Enhance Your Hotel's Online Reputation?
Stop losing bookings or wasting valuable time on review management. Partner with Prosper for professional, timely, and effective review responses.
Frequently Asked Questions
Responding to guest reviews is critical because it directly impacts your online reputation and revenue. It shows prospective guests that you are an engaged operator who values guest feedback. Active responses build trust, provide a public display of your customer service, and give you a chance to reframe a narrative, encouraging more travelers to choose your hotel.
Yes, we encourage hotels to respond to both positive and negative reviews.
- Responding to negative reviews is essential for service recovery and shows you are committed to resolving issues.
- Responding to positive reviews reinforces a great guest experience, encourages repeat business, and shows appreciation.
Review responses provide powerful social proof that influences booking decisions. When potential guests see a property actively and professionally engaging with feedback, it builds immense trust. This transparent customer service reduces booking friction, helps you stand out from competitors, and directly leads to higher conversion rates on both direct and OTA channels.
The best way to respond to a negative review is quickly, professionally, and empathetically. Follow a simple four-step process:
- Acknowledge and thank the guest for their feedback.
- Sincerely apologize for the specific issues they experienced.
- Explain the steps you are taking to fix the problem without making excuses.
- Invite the guest to connect offline to resolve the matter and to return for a better experience.
The primary benefits of outsourcing review responses are saving valuable time and ensuring professional quality. Our service provides timely, on-brand, and strategic responses to every review. This leads to improved online reputation and frees up your team to focus on what they do best: providing an excellent on-property guest experience.
We provide comprehensive review response management across all major platforms that matter to your hotel’s visibility and booking volume.
- TripAdvisor
- Booking.com
- Expedia
- Hotels.com
- And other key OTAs and travel sites.
