Frequently Asked Questions
What Does Prosper Hotels Do?
Prosper Hotels is your expert partner for driving peak hotel performance. We offer specialized Revenue Management, Digital Marketing, Social Media, and Remote Sales solutions, built on deep industry knowledge and a commitment to understanding your unique needs. Our goal is simple: a happier hotel team and a healthier bottom line for you.
What Revenue Management Services Do You Offer Hotels?
Prosper offers hotel revenue management solutions that include in-depth onboarding, weekly pricing meetings, market segmentation, and pricing strategies. We also provide revenue reports that can be delivered directly to your inbox.
What is the Difference Between Revenue Management and Sales for a Hotel?
Hotel Sales focuses on generating demand and securing business through direct relationships. The sales team’s job is to find clients proactively, negotiate contracts for group bookings, corporate accounts, and events, and build lasting relationships with travel agents and partners.
How can a Revenue Manager Help our Hotel on a Daily Basis?
A hotel revenue manager acts as an extension of your hotel’s leadership team, providing continuous support and strategic direction. Our team is constantly engaged with your property’s performance.
A Prosper Hotels revenue manager will:
Monitor Performance: Analyze real-time booking trends, pick-up, and market data to identify opportunities and risks.
Optimize Pricing: Adjust rates and availability across all booking channels (OTAs, GDS, brand.com) to ensure your hotel is competitively priced.
Address Challenges: Respond to shifts in the market, such as new competitors or unexpected booking patterns, and adjust strategies accordingly.
Provide Insight: Review daily reports and share actionable insights directly to your inbox, keeping you informed on key performance indicators (KPIs).
What is Performance Marketing?
It is our program for digital marketing that is strategically focused on performance and driving revenue. There are many different channels and advertising options for hotels, but we focus on the ones that drive performance through the use of smart budgeting and targeting tactics.
What is the difference between general Digital Marketing and Prosper "Performance Marketing"?
While traditional digital marketing often focuses on broad metrics like “likes” or “impressions,” our Performance Marketing is strictly revenue-obsessed. We focus on high-intent channels that drive measurable room nights and a clear Return on Ad Spend (ROAS). This includes strategic management of Metasearch platforms (like Google Hotel Ads and TripAdvisor) and brand-specific systems like Koddi (for Hilton, Marriott, IHG, and Hyatt). Our goal isn’t just to get you seen; it’s to ensure that every dollar of your ad spend is optimized to capture travelers who are ready to book.
Can Prosper Help with My Hotels Reputation?
Absolutely! Protecting and enhancing your online reputation is crucial. Our dedicated Review Response Management program handles timely, professional responses to your guest reviews on key platforms (like Google, Expedia, TripAdvisor), saving you time and boosting guest confidence. You’ll also get a custom reporting dashboard to track your progress.
What is Remote Sales Support and How Does it Help My Hotel?
Remote Sales Support is a flexible, expert-led solution that provides your hotel with dedicated sales leadership without the overhead of a full-time, on-site Director of Sales. Our team acts as a proactive extension of your property, focusing on high-impact activities that drive revenue and capture market share.
Does Prosper Do Any Consultations?
Yes, we are happy to speak with your hotel or management company. We offer audits, revenue management training, General Manager training, marketing strategies, and more. Reach out to discuss consulting for your property.
Can you provide more detail on your pricing models?
Yes, we understand that every hotel has unique needs and budgets. That’s why we offer different tier levels for our services, designed to provide the right level of support for all types of hotels, from select-service to full-service resorts. Furthermore, we believe in earning your business continuously, which is why we do not require long-term contracts. For specific details on the tiers available for the services you’re interested in and to get pricing tailored to your property, the best next step is to Contact Us for a personalized consultation or quote.
Do You Offer Any Other Solutions for Hotels?
We are hoteliers that enjoy working with hotels. If you are looking for a service that isn’t listed on our website, please reach out and we can talk about how Prosper can assist your hotel.
Why Partner with Prosper?
Prosper has 120+ years of collective Hotel Revenue Management, Sales, and Digital Marketing expertise. All dedicated to a happier hotel team and a happier top line.
Our core team is made up of former Regional Directors of Revenue, former Sr Director of Business Development, and former Vice President and Commercial Director. Our team built the revenue management models currently used by Hilton that supports more than 2,500 hotels.
Can I select one specific service or do I need to sign up for a broader package?
We offer flexibility to meet your specific needs. Our core services – Revenue Management, Digital Marketing, Group Housing Support, and Daily Reporting – are structured as separate offerings. You have the freedom to sign up for just one specific service that addresses your immediate priority, or you can choose to utilize multiple services for more comprehensive support. We tailor our solutions to fit what works best for your hotel.
Do you require long-term contracts for your services?
No. We believe in earning your business every single month through measurable results. We do not require long-term, restrictive contracts. Our goal is to be a nimble, as-needed partner that can adapt quickly to your hotel’s seasonality and market shifts.
Still Have Questions or Ready to Elevate Your Hotel's Performance?
Ring the bell and reach out! We would love to hear from you.
